Education Sessions

The Questions Business Disruptors Ask Themselves: It’s All Perspectives
Mike Maddock, Entrepreneur, Keynote Speaker, Writer

Friday, April 26 | 9:00 a.m. - 10:30 a.m.

Bruce Lee once said, “A wise man can learn more from a foolish question than a fool can learn from a wise answer.” Business Disruptors are often celebrated for their courage and vision, but Mike Maddock thinks that much of their success is rooted in the questions they ask themselves; questions that reveal new opportunities that the rest of us often miss. 

This keynote presentation is based on Mike’s best-selling book Plan D. It is a highly entertaining talk that focuses on the unexpected, replicable and generative questions enlightened leaders learn to ask themselves and their teams. 

Key takeaways include: 

• How to ensure your leadership team is balanced
• How to grow outside of your core business
• How to build a team that can create even in the most difficult circumstances

High Capacity Leadership: The Key To Thriving Leadership in a Demanding World
Caleb Campbell, West Point Graduate, Former Army Officer and Former NFL Player

Friday, April 26 | 2:15 p.m. - 3:30 p.m.

What does it take to be a courageous and authentic leader in a world full of challenges and uncertainty? How can we move forward in a way that enhances our well-being even when it feels like we're being stretched to our limits? West Point graduate, former Army officer, and NFL linebacker Caleb Campbell invites you on a transformative journey to discover how increasing your capacity leads to breakthrough leadership.

Through masterful storytelling, Caleb shares his own inspiring journey of overcoming adversity and embracing a new paradigm of leadership. He reveals that by shifting our focus from performance metrics to building capacity, we can unlock unprecedented levels of engagement, success, and most importantly—well-being. With a blend of compassion, emotional intelligence, authentic storytelling and practical wisdom, you'll learn how to foster the capacity needed to harness the power of change and create a culture of growth, collaboration and well-being. With a transformationally honest and captivating presentation, Caleb's keynote offers a refreshing new perspective on leadership, guiding you to harness your own inner strength and redefine what it means to be successful.

You'll walk away with actionable tools and insights that empower you to lead with courage, purpose, and an open heart. More importantly, you’ll walk away feeling in control of your life. Now more than ever, learning how to create more capacity within yourself and your team will be your greatest competitive advantage. It will transform your leadership and your life. It’s time to turn crisis into courage, and become a beacon of resilience and growth for those around you.

Breakout Session: Sustaining Success: Elevate Customer Retention and Satisfaction
Gage Roberts, Senior Directors of the Account Executives,  Aspire

Friday, April 26 | 3:45 p.m. - 4:15 p.m.

During this session, we’ll focus on strategies to improve customer retention and scale operational efficiencies that drive long-term success. By delving into some of the unique challenges faced within the commercial cleaning and building services industry, we’ll explore innovative approaches to winning new business, streamlining communication, and setting and exceeding client expectations. Sponsored by Aspire.

Breakout Session: Optimize Your Chemical Management Approach: Solutions to Improve Accuracy, Efficiency and Reduce Costs
Robert Cilia, Key Accounts Manager, 3M

Friday, April 26 | 3:45 p.m. - 4:15 p.m.

Chemicals are an integral part of many cleaning processes and choosing the right chemical management system can help save you money by eliminating dilution inaccuracies. In this session, you’ll learn about the negative consequences of over and under diluting chemicals and how accurately-diluted chemicals can help contribute to your sustainability goals, improve efficiency and cost-savings for your facility. Sponsored by 3M.
 

Breakout Session: Moneyball Meets Janitorial: Going from “Gut Feel” to Using the Power of Your Internal Data to Spot Trends Before It’s Too Late
Gerald Fong, CEO & Co-Founder, BrightGo

Friday, April 26 | 3:45 p.m. - 4:15 p.m.

If you’ve seen the movie Moneyball, you saw how leveraging data has completely changed baseball. This transformation is happening across all major league teams today. Think about all the statistics you can see now on players and teams when assembling your fantasy rosters. In the janitorial industry, why hasn’t that transformation happened yet?

When an account is having trouble, do you know its profitability before you throw more resources at it? Just because your account is 10x bigger than the others, does that mean it’s more valuable to your business? Are you able to pinpoint drops in profitability before the month ends and it’s too late? Are you able to systematically identify which accounts are at risk of leaving you based on more than gut feel?

In this session, I will share my learnings from interviewing 400 BSC companies on how they are starting to use their own data to be more profitable and efficient by seeing trends and patterns before it’s too late.

There's No I In Team
Michael Diamond, CBSE, Director of Strategic Accounts, Affineco, LLC dba Pritchard Industries

Friday, April 26 | 4:30 p.m. - 5:00 p.m.

Join this 30-minute breakout session with Michael Diamond as he talks about team building and culture. He'll share personal stories about how he and his business partner create a place of involvement and community.

Breakout Session: Getting Started with AI
Brad Madewell, President, Clean All Services

Friday, April 26 | 4:30 p.m. - 5:00 p.m.

Join this 30-minute breakout session with Brad Madewell as he shares stories and examples about how Clean All Services is using AI within their day-to-day operations. You'll be able to understand how YOU can start to implement AI into your business without a high price tag and more!

Breakout Session: Growing Your Finance Team
Olon Hyde, CBSE, President, Office Pride of Pensacola

Friday, April 26 | 4:30 p.m. - 5:00 p.m.

At this point, you have a strong budget in place, are managing it on a weekly basis and openly communicating with your sales team on company status; and are looking to grow and expand your business. Join this session to understand how to structure a finance team. This will include evaluating whether to form a new finance team, if a new finance team should be internal or external, company size for human resources and payroll management.

Networking Roundtables

Saturday, April 27 | 8:15 a.m. - 9:00 a.m.

Join us for Networking Roundtables to connect with your BSC peers and discuss key topics. Continue to expand your network and learn during this session. We will be covering several different topics, including:

• Recruitment / Hiring / Retention: How to create a culture that people want to be part of!
• Driving Growth vs. Re-active Growth
• The Next Generation of Clients: Supporting Millennials and Gen Z in digital world
• Customer Retention by meeting / exceeded expectations
• Developing Your Team to meet current and future challenges
• Managing & Leading an increasingly Diverse Workforce
• Mentoring Peers: Sharing Ideas, Information and Opinions to keep pace with today’s best practices
• Recession-Proofing Your Business by understanding and preparing for future risks and market volatility
• Sales Compensation/Operations Incentive Programs to drive results
• Strategies to Improve Productivity to offset Increasing Labor wage rates

Teamwork Makes the Dream Work: How to Build a High-Performing Team
Jamie Turner, Author, Professor, Consultant, and TV News Contributor

Saturday, April 27 | 9:00 a.m. - 10:15 a.m.

Research from Frost & Sullivan shows that companies that work to improve their teamwork can also improve product quality by 34% and product development by 30%. Additional research shows that properly trained teams have more energy and are more productive. The bottom line: Companies that provide teamwork training programs are more productive, more efficient, and retain employees longer.

In this fun, engaging, science-based workshop, Jamie Turner will guide your employees through a step-by-step process designed to help them improve their teamwork and their performance at work.

Here’s just some of what you’ll learn:

• Communication and Collaboration: How to improve interpersonal skills and foster a collaborative work environment.
• Establishing Roles and Responsibilities: How to clarify the roles and responsibilities of team members to avoid misunderstandings and ensure a smooth workflow.
• Work-Life Balance: How work-life balance improves well-being and prevents productivity drains.
• Innovation and Creativity: How to think creatively and propose innovative solutions to challenges.
• Motivation and Engagement: Why understanding hidden motivators is an essential way to improve employee teamwork.
• Time Wasters and Distractions: How to identify and eliminate common time-wasting activities and distractions.
• Delegation and Empowerment: How to delegate effectively and empower team members to take on more responsibility.
• Conflict Resolution: How to use conflict resolution skills to address and resolve issues professionally.
• Building Habits for Success: Strategies to establish positive habits that support ongoing productivity and performance improvement.

You Have 7 Seconds. Make Them Count!
Sylvie di Giusto, Keynote Speaker and Author

Saturday, April 27 | 10:30 a.m. - 12:00 p.m.

People we meet make quick decisions about us. In business, first impressions are essential to building relationships with others. They’ll set the tone for the entire experience and the relationship with the brand will depend on them. The good thing is that this impression is something people can control. By leveraging the power of emotional intelligence, we can make intentional choices about how we present ourselves in these crucial moments.

Interactive, fun and thought-provoking – Sylvie shows you a deeper understanding of how others perceive you and the way your organization is perceived in the marketplace. You will learn how to proactively leverage visual, behavioral, non-verbal, verbal, digital and social intelligence to authentically convince others, build stronger relationships and achieve tremendous success in your professional life.

Learning Outcomes:

• Gain insight into what your first impression communicates about your personality, values and beliefs - how to align your personal brand with your professional goals and corporate brand.
• Discuss how first impressions can shape customers’ perceptions of your organization - how to create a consistent and positive image in all customer-facing interactions.
• Identify and overcome unconscious biases in your personal and professional relationships - how to build stronger connections with customers, vendors, managers or colleagues.
• Share a deep understanding of the psychology of first impressions and their impact on personal and professional relationships, including how to leverage emotional intelligence to make positive and lasting impressions.