Schedule

Program Schedule (times listed in Central Time)

Session One - February 10

11:00 a.m. - 11:20 a.m.	Welcome, Introduction and Networking Activity
11:20 a.m. - 11:50 a.m.	BSC M&A During COVID-19, Mark Herbick For most, COVID-19 proved to be a black cloud over 2020--both professionally and personally. But there was a silver lining for the BSC industry: a broad, renewed focus on its importance to health and sanitation, particularly during the pandemic. This newly found appreciation for our industry helped many BSCs maintain and grow earnings while many other industries struggled. For many if not most businesses in this sector, valuations have remained healthy and the number of new buyers seeking acquisitions has risen. On the flip side, adapting to and navigating new COVID-era norms proved to be fatiguing for many BSC owners--especially those that were on the fence about pursuing an exit. More sellers have emerged as a result. With more buyers and sellers, it's an exciting time! Learn about the long-overdue M&A activity in the BSC sector these factors have sparked, and what it means for your 2021 business plans.
11:50 a.m. - 12:05 p.m.	Break
12:05 p.m. - 12:30 p.m.	CEO Sponsor Roundtables
12:30 p.m. - 1:45 p.m.	Moving Forward, Alex Chausovsky Sponsored by 3M Never has it been more critical for decision makers to have a clear, impartial, and data-driven perspective of how factors such as COVID-19 and the reopening of the global and US economies will impact companies moving forward. This session from ITR Economics will help you determine the best course of action for the most important part of the economy – you and your business. We will: 1. Look at a system of leading indicators proven to signal cyclical turns in the economy and markets. 2. Present the current status and ITR’s expectations for key BSCAI market segments. 3. Provide you with the “stakes in the ground” for the economic recovery 4. Show you how to be a “data-driven decision maker”

Session Two - February 24

11:00 a.m. - 11:10 a.m.	Welcome, Introduction and Networking Activity
11:10 a.m. - 11:40 a.m.	CEO Sponsor Roundtables
11:40 a.m. - 12:15 p.m.	Government Affairs in the COVID Era: What to Watch for from Washington D.C. to Your State Capital, Patrick Carey and Howard Schweitzer Howard Schweitzer and Patrick Carey from Cozen O’Connor Public Strategies will summarize the latest government affairs updates at the federal and state level and break down what to expect in the coming months. Roughly one month into his presidency, President Joe Biden has prioritized an invigorated response to the COVID-19 pandemic through both administrative action and legislative advocacy. The Biden administration has also sought to hit the ground running more broadly by taking executive action across a wide swath of sectors, from climate to immigration to health care. Meanwhile, the pandemic and its aftermath continues to dominate much of the legislative agenda in state capitals across the country. While some states are moving to fill the void left by the federal inaction on liability protection for businesses, COVID-fueled budget deficits loom large and have the potential to create additional business uncertainty without financial assistance from Washington, DC.
12:15 p.m. - 12:30 p.m.	Break
12:30 p.m. - 1:30 p.m.	Leading a Switch, Dan Heath Sponsored by Diversey Why do some big changes happen easily while many small changes prove impossible? The answer hinges on some of the most fascinating findings in psychology. Our mind is divided into two different systems—an analytical mind and an emotional mind—that are often in conflict, particularly in situations of change. Building on this research, and based on the book, Switch, which spent 47 weeks on the New York Times best-seller list, Dan will reveal a simple, three-part framework that will help you change things in tough times. All of us have things we want to change—in our families, our businesses, and our communities. Our goal might be as simple as losing a few pounds or as complex as changing the culture of an organization. Where do you start? And what do you do when you face resistance? This session is a must for any change leader who is struggling to make progress. Dan's talk will give leaders the specific tools—and the inspiration—they need to make change happen.

Session Three - March 10

11:00 a.m. - 11:15 a.m.	Welcome, Introduction
11:15 a.m. - 12:00 p.m.	(What's Your) Plan D?, Mike Maddock Sponsored by Karcher Lessons from the world’s most successful disruptors. Join serial entrepreneur and re-invention expert Mike Maddock as he shares how the most successful businesspeople consistently stay three steps ahead. Key takeaways include: 1. How to identify the ideas that will create the biggest impact 2. Simple processes to maintain the proper balance between ideas and execution 3. How to end drama in your organization
12:00 p.m. - 12:30 p.m.	CEO Sponsor Roundtables
12:30 p.m. - 12:45 p.m.	Break
12:45 p.m. - 1:45 p.m.	(What's Your) Plan D?, Mike Maddock Sponsored by Karcher Lessons from the world’s most successful disruptors. Join serial entrepreneur and re-invention expert Mike Maddock as he shares how the most successful businesspeople consistently stay three steps ahead. Key takeaways include: 1. How to identify the ideas that will create the biggest impact 2. Simple processes to maintain the proper balance between ideas and execution 3. How to end drama in your organization

Session Four – March 24

11:00 a.m. - 11:15 a.m.	Welcome, Introduction
11:15 a.m. - 11:45 a.m.	CEO Sponsor Roundtables
11:45 a.m. - 12:15 p.m.	Creating a Culture of Trust, Scott Tackett As human beings, trust is the foundation of everything we do. The relationships we establish with other people, the commerce we conduct with other businesses, the trade that takes place between nations, even our global economic systems are all based on trust. We have all witnessed the catastrophic effects when trust is compromised or lost. Trust is based on telling the truth. Keeping our promises. Following through on our commitments, even with things as simple as showing up on time and returning phone calls or emails. Too often, we take trust for granted. “Trust me” we tell people, but what they really want is for us to demonstrate that they can, rather than us telling them to. This presentation highlights how to build trust and how to avoid the traps that compromise it.
12:15 p.m. - 12:30 p.m.	Break
12:30 p.m. - 1:30 p.m.	Team of Teams, General Stanley McChrystal Sponsored by Pursant New Rules of Engagement for a Complex World In this captivating presentation on the significance of teamwork, Gen. McChrystal draws on research conducted for his New York Times best-seller Team of Teams, along with examples from his time leading extremely high-performing teams in wartime, to provide a 360-degree view of the role teamwork plays in today's success equation. Hitting on the many ingredients of effective teamwork including transparent communication and a decentralized power network that allows for split-second, empowered decision-making, McChrystal's compelling insights and thought-provoking examples pave the way for real transformation at organizations large and small.

Session Five - April 7

11:00 a.m. - 11:15 a.m.	Welcome, Introduction
11:15 a.m. - 11:45 a.m.	Labor Trends: Hiring & Retention through COVID-19, Jill Davie Over the past several years, a key challenge for building service contractors has been attracting and retaining talent. In 2020, that challenge evolved in a new direction with COVID-19. In this session, we will review national labor trends compared to industry-specific data to understand the impact of COVID-19 on applicant volume and employee retention. With this information, we can form a clear picture about where we’re winning and losing the workforce battle in order to guide our steps forward in the current environment.
11:45 a.m. - 12:15 p.m.	CEO Sponsor Roundtables
12:15 p.m. - 12:30 p.m.	Break
12:30 p.m. - 1:30 p.m.	The Science of Success: Understanding the Power of Emotional Intelligence, Dr. Catherine Sanderson Sponsored by TEAM Software Many people focus on the importance of cognitive intelligence in predicting academic and professional success. But a growing amount of evidence suggests that other traits - including the ability to control impulses, manage adversity, find internal motivation, and build relationships – are essential in achieving the best outcomes in both personal and professional relationships. This talk will therefore focus on the importance of so-called emotional intelligence (or EQ) in predicting success, and provide specific strategies for increasing your own EQ.
1:30 p.m. - 1:45 p.m.	Closing Remarks

CEO Leadership Institute Reception at the 2021 Executive Management Conference (Bonus Session) - April 29

4:00 p.m. - 5:00 p.m.

The Science of Modern Leadership, Rene Rodriguez

The role of leaders has changed. New skills are required to effectively engage and inspire that go far beyond increases in productivity and profitability. Today’s modern leader, leads from the heart and is required to have high-level skills in the art of communication and the science of influence to create a culture where people feel valued and connected to company mission. In this highly interactive and thought-provoking Keynote, Rene Rodriguez will show you how to apply the latest research in neuroscience to maximize your influence.