Research & Reports

This survey was designed to identify market trends, new service offerings and the overall health of building service contractors (BSCs) nationwide in 2024.

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BSCAI and Contracting Profits created this report on the contract cleaning industry’s annual turnover rate, as well as current recruitment and retention techniques.

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This survey was designed to learn the expectations facility executives have about their cleaning contractors nationwide in 2023.

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This research survey was designed to determine the level of communication and understanding between facility executives and commercial cleaning contractors regarding the importance of sustainability and environmental, social and corporate governance (ESG) as it relates to cleaning.

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Simon-Kucher & Partners partnered with BSCAI to field their annual commercial excellence benchmarking survey with our member firms. This report shares information on key pricing, sales and marketing opportunities and challenges from over 75 member organizations. 

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This survey was designed to identify market trends, new service offerings and the overall health of building service contractors (BSCs) nationwide in 2023.

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This survey was designed to target the purchasing habits and market growth of BSCs nationwide in 2022.

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This report explores the cleaning costs and frequencies of each building type and how they compare to pre-COVID-19 levels. 

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This survey was designed to learn the expectations facility executives have about their cleaning contractors nationwide in 2021.

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This survey was designed to target the purchasing habits and market growth of building service contractors (BSCs) nationwide in 2021.

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This new Marketdata study examines the huge and mature but fragmented $117 billion U.S. commercial cleaning and maintenance services industry. This study traces the industry’s size, growth, trends, end-user demand, structure, operating ratios, and competitors — Receipts for 1990-2017 actual, 2018-2019 estimates, and 2020 and 2025 forecasts. Additionally, the report covers the impact of the Covid-19 crisis and a looming recession.

 

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The Building Service Contractors Association International (BSCAI) and Contracting Profits conducted this survey to determine the contract cleaning industry’s annual turnover rate, as well as current recruitment and retention techniques.

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Nonmembers can purchase the report here.

This survey was designed to learn the expectations facility executives have about their cleaning contractors nationwide in 2019.

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The BSCAI Financial Benchmarking Survey is a profitability study of BSCAI members designed to obtain, understand and analyze “best practices” for BSCAI companies. More importantly, the BSCAI Financial Benchmarking Report is designed to help BSCAI members improve their financial performance.
 

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This survey was designed to target the purchasing habits and market growth of building service contractors (BSCs) nationwide in 2019.

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Contracting Profits, Facility Cleaning Decisions and the BSCAI recently surveyed more than 600 facilities representing a dozen facility types about their cleaning operations. The results, including data for commercial offices, K-12 schools, government facilities, retail stores, industrial facilities, religious buildings, colleges/universities, hospitals, outpatient clinics and more, are available in this new report.

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Nonmembers can purchase the report here.

The 2018 BSCAI Compensation Report provides detailed analysis of exempt employee compensation including base salary, bonus, and total compensation along with detailed hourly wage rates and fringe benefits. Results profiled in this report are based on 2018 compensation and benefit data provided by 41 building services contractors, totaling 29,621 employees in 7 exempt employee classifications and 4 hourly employee wage classifications.

The tables and graphs contained in this report are designed to provide comprehensive, yet straightforward guidelines for analyzing compensation packages among building services contractors.

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Nonmembers can purchase the report here.

This survey was designed to target the purchasing habits and market growth of building service contractors (BSCs) nationwide in 2018.

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The BSCAI/ISSA Building Service Contractor Benchmarking Study was initiated by the Building Service Contractors Association International (BSCAI) and ISSA, the worldwide cleaning industry association, and conducted by independent, third-party professionals at Maximum Performance Group. The purpose of the study was to gather information and identify trends about building service contractor (BSC) firms in the commercial cleaning industry.

This report provides a detailed account of the aggregated survey results, which were derived from unique survey questionnaires that ISSA- and BSCAI-member firms completed in the spring of 2017. Inpidual results are entirely anonymous, confidential, and not available to either ISSA or BSCAI staff.

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Nonmembers can purchase the report here.