Claudia St. John, SHRM-SCP, SPHR, Founder and CEO, The Workplace Advisors™
Claudia St. John, SHRM-SCP, SPHR is BSCAI's HR and Workforce endorsed partner, a keynote speaker, bestselling author, and the Founder and CEO of The Workplace Advisors™, a leading HR consulting, recruiting, and training firm specializing in equipping businesses with the consulting support and people skills they need to grow. She is an SPHR (Senior Professional in HR), SHRM-SCP (SHRM Senior Certified Professional), and Certified Professional Behavioral Analyst who empowers organizations with evidence-backed insights, so they can navigate the evolving landscape of talent acquisition, engagement, and retention with confidence and foresight. Known as The Workplace Advisor™, she helps organizations zoom out, shift their mindset, and build businesses that lead their industry.
Brad Madewell, President, Clean All Services, Inc.
Brad has been with Clean All Services since 2017. He started as their General Manager, spent time in the role of Executive Vice President, and is now President of the company. Brad is a Dayton, OH native with over 18 years of combined experience in operational management, multi-site management, training & customer service.
Jamie Henry, BA, MBA, CEO, Bee Line
Jamie Henry established Bee Line in 1997 and has grown her company to become the premier medical-grade cleaning organization trusted by America’s top healthcare networks. With management teams certified through the Association for the HealthCare Environment, Bee Line is the leading WBENC certified janitorial and environmental services provider in its space.
Jamie has served on multiple Boards, including the Building Service Contractors Association International and the Young Professionals Organization (YPO). She is an active member of The Chief Executives Organization (CEO); a 2000-member invitation-only organization that recognizes select YPO champions for their leadership and provides additional opportunities for networking and global education experience. Jamie holds a Bachelor’s degree from Flagler College and an MBA from Nova Southeastern University.
Under her leadership, Bee Line has been awarded the Professional Service Company of the Year by RE Journals (2022). She received the Walter Cook Award for Distinguished Service (2021) for her outstanding contributions in furthering the programs of the association and the building service industry, and was selected as the Enterprising Woman of the Year Award (2021) for her community leadership and mentorship, and continued company growth. Her accomplishments include recognition by Ernst and Young as a finalist for the Midwest Entrepreneur of the Year award (2021). Jamie currently enjoys Chicago summers on the lakefront, honing her golf skills, and spending time with her family.
Christine Alamed, C.C.E., Corporate Account Director, Network Distribution
Christine joined Network Distribution in 2019 as Corporate Account Director. She leads Network Distribution’s business development efforts in the Commerical Real Estate segment. Christine is an active member of BSCAI International and BOMA International. She currently sits on the Executive Committee to the BOMA International Board of Governors as well as BOMA International’s Membership Development, Diversity, Equity and Inclusion and National Associate Member Committees. Christine also sits on the BSCAI Government Affairs and Contracting for Success Planning committees. Christine is a graduate of the University of North Carolina-Chapel Hill with a Bachelor of Arts in Economics and Sociology. She currently lives in the city of Baltimore, MD with her husband and 14 year old daughter.
John Sutherland, Vice President of Sales, GDI Services Inc.
Having over 32 years experience in Sales and Marketing, a highly accomplished and effective leader, John now serves Paramount as Vice President of Sales and Marketing across all regions. John provides vision, identifies strategic opportunities, and continuously builds relationships to expand and grow business. John has developed and implemented business plans for growth in multiple verticals and across numerous markets in the Janitorial industry. An early adopter of tech-based cleaning, John enjoys interrupting lifelong Janitorial practices to deliver “proactive” cleaning, reporting of KPI’s to show performance, and a better customer experience. While serving clientele in the Hospitality sector, John developed cleaning programs to incorporate customer service, attention to detail, and technology. In the Aviation Industry, John uses these same principles to deliver “best-in-class” hospitality-based cleaning programs. Like many of us, John’s passion for this industry began while working as a janitor in his family’s [small] BSC business. From high school, the business had gotten into his blood – eventually developing his own book of contracts with mid-large size clientele throughout his college years.
Karina Neff, Founder and CEO, Spark Strategies
Karina Neff is a visionary technology leader and founder of Spark Strategies Group, a boutique consulting firm dedicated to transforming service-based businesses through strategic technological innovation. With a unique background that bridges hands-on industry experience and cutting-edge tech expertise, Karina has established herself as a pivotal force in modernizing the janitorial and service sectors.
Raised by parents who were cleaners, Karina's professional narrative is deeply rooted in a people-first approach to technology. Her firsthand understanding of service industry challenges has been the cornerstone of her innovative career trajectory. From owning a commercial cleaning business to holding leadership roles at pioneering companies like Pioneer, Karina has consistently demonstrated an exceptional ability to leverage technology as a transformative tool. Karina's professional journey is marked by significant milestones that showcase her technological leadership. She founded MGN Commercial Services, where she developed her first proprietary technology platform, setting the stage for her future innovations. At Pioneer, a $60M janitorial company with 1,600 employees, she emerged as a senior technology leader, driving digital transformation. Her role as Chief Product Officer at Route further cemented her reputation, where she led comprehensive platform redevelopment and technological strategy. Her technological expertise spans several critical domains, including Unified Data Integration Systems (UDIS), AI-driven operational insights, technology automation strategies, and digital transformation for service-based businesses. Karina specializes in creating solutions that not only streamline operations but also empower both frontline workers and leadership teams.
As a recognized industry expert, Karina has established herself as a thought leader and change-maker. She co-hosts the "Hard Refresh" podcast, exploring the intricate relationships between technology and service sector strategies. Her speaking engagements at industry conferences focus on data unification and technological innovation, where she shares her unique insights and vision for transformative technology. Karina's guiding philosophy centers on creating technology that is intentional, purpose-driven, user-centric, and practical. She believes that technological solutions should serve as a catalyst for operational excellence and human potential. Through Spark Strategies Group, she partners with forward-thinking organizations to develop cutting-edge service platforms, implement transformative technology solutions, and strengthen brand identity through strategic technological integration.
Michael Lundy Fitts, MBA, MSM-Financial, Chief Commercial Officer, 4M Building Solutions, LLC
Michael, a retired Marine Corps Lieutenant Colonel with 24 years of service and Middle East deployments, has been promoted to the position of chief commercial officer, CCO. He joined 4M in 2017 and quickly rose the ranks to his most recent position as executive vice president, a role he assumed in 2021. He oversaw the Gateway Division, a portfolio of accounts spanning multiple states and representing half of our company's business, and the Healthcare Division in Massachusetts and Rhode Island.
In his new role as chief commercial officer (CCO), Mike will lead the company's commercial strategies, focusing on driving revenue growth and strengthening customer relationships. His oversight will include marketing, corporate sales, and safety departments. Additionally, he will champion innovation, enhance customer satisfaction and retention, manage independent contractor relationships, and ensure effective training and alignment across regions and teams.
The promotion underscores Mike’s proven, unwavering commitment to fostering a people-first culture within the 4M. “As I step into this new role, I remain deeply committed to servant leadership—and placing the needs of our Team, customers, and partners at the forefront of every decision. We will continue to foster an environment where innovation and collaboration thrive." Mikel holds a master’s in management (finance) and an MBA from the University of Maryland.
Michael has been married for 25 years to Vanessa Fitts, a family nurse practitioner and owner/operator of Novagen Skin & Wellness in Orlando. Their daughters, Hailey & Hannah, are juniors at the University of Central Florida.
Ross Manley, SVP - Estimation, Innovation and Process Optimization, GDI Services (Canada) LP
Originally from New Zealand, Ross has been in the facilities management industry for over 30 years. He has been at the senior management level of some of the largest facility services companies in USA, Canada, and South East Asia.