Check back soon for additions to our stellar lineup of speakers!
Josh Hendricks, CSM, Executive Vice President, 4M Building Solutions
Unlocking Peak Sales Performance through Collaborative Excellence
Josh joined 4M Building Solutions in 2015. As Executive Vice President, he leads all aspects of Sales & Marketing for the company and serves on 4M’s Executive Leadership Team. Prior to taking on sales in 2021, Josh spent most of his time in Operations. With an extensive background in commercial property management for multiple assets, Josh brings the customer’s perspective to 4M. His previous positions have required a specialty in corporate real estate management operations, asset management and financial performance. Throughout his career, his property experience includes mixed-use properties, Class A office, corporate facilities, industrial sites and many types of shopping centers. Josh holds a degree in business management from Saint Louis University, a Missouri Real Estate License and a CSM designation (Certified Shopping Center Manager). He is also an active member of Building Services Contractors Association International (BSCAI), Building Owners and Managers Association (BOMA), International Facility Management Association (IFMA), and International Council of Shopping Centers (ICSC).Josh joined 4M Building Solutions in 2015. As Executive Vice President, he leads all aspects of Sales & Marketing for the company and serves on 4M’s Executive Leadership Team. Prior to taking on sales in 2021, Josh spent most of his time in Operations. With an extensive background in commercial property management for multiple assets, Josh brings the customer’s perspective to 4M. His previous positions have required a specialty in corporate real estate management operations, asset management and financial performance. Throughout his career, his property experience includes mixed-use properties, Class A office, corporate facilities, industrial sites and many types of shopping centers. Josh holds a degree in business management from Saint Louis University, a Missouri Real Estate License and a CSM designation (Certified Shopping Center Manager). He is also an active member of Building Services Contractors Association International (BSCAI), Building Owners and Managers Association (BOMA), International Facility Management Association (IFMA), and International Council of Shopping Centers (ICSC).
Marc Koehler, Founder, Lead With Purpose
Fast Attack Leadership™
Marc is the founder of the leadership development and research firm, Lead With Purpose, where he took the over $1M in leadership training the Navy poured into him and distilled it down into simple concepts and skills to create leaders at every level of an organization.
Over 51,000 leaders have been developed through Lead With Purpose's SHRM-accredited organizational leadership consulting, coaching, courses, and simple systems.
Marc's experience in both the nuclear submariner service and the business world has led him to become one of the foremost experts on Elite Leadership - a needed, relevant, and achievable approach to leadership for this new, disruptive world.
Marc is the best-selling author of Leading With Purpose, a hands-on guide to developing engaged, empowered, and encouraged employees. He is also the host of the Surfacing Leaders podcast, where he tells the stories of leaders in unlikely places and the human spirit that drives us all.
Jessica Kriegel, Chief Scientist of Workplace Culture, Culture Partners
Why a Culture of Employee Fulfillment Out-Performs Employee Engagement
Jessica is the Chief Scientist of Workplace Culture for Culture Partners, leading research and strategy in best practices for driving results through culture. For 15+ years, Jessica has been guiding global, national, Fortune 100 and other organizations across finance, technology, real estate and healthcare industries on the path to creating intentional cultures that accelerate performance.
After she got her MBA and became a global consultant for a human capital management solutions provider, Jessica consistently saw highly-stressed leaders failing to deliver against lofty financial goals. She knew that if these leaders could transform their cultures, performance and profitability would follow. But, because culture is often viewed as an intangible, these leaders didn’t know where to begin.
So, Jessica set out on a personal mission to ‘quantify culture.’ Her doctoral research and consulting engagements with Oracle, Toyota, Lockheed Martin, Federal Reserve, and Bank of America to name a few, led to the Culture Equation - a tested model where strategy combined with culture to deliver consistent results.
Today, Jessica applies data-driven insights to dismantle the chaos of poor morale, low performance, and missed financial goals. CEOs have leaned on her to ask questions that their internal resources may be too afraid or unaware to ask, and get the results they need. As a certified Business Impact ROI specialist, she can translate seemingly soft skill programs into monetary values. With data, humor, and energy, Jessica Kriegel is a disruptive thought-leader on culture transformation that companies need to build organizational success. She works with clients in-person and virtually to drive business results. She is based out of a little house on the river in Sacramento, California.
Tom Kruse, CBSE, President, M&A, Marsden Services
Mastering Customer Engagement and Retention
Tom Kruse, CBSE is responsible for Marsden’s strategy development and execution for mergers and acquisitions, sales, and customer retention. Tom has been involved in the building service contractors industry throughout his career. He began as a cleaner and was promoted to management and administrative roles. Tom purchased Scioto Services, an Ohio-based janitorial company, in 1999. He became a Marsden employee when he sold Scioto Services to Marsden in 2005. Tom oversees all of Marsden’s mergers and acquisition efforts and has been responsible for over 30 acquisitions during his tenure at Marsden. Tom specializes in identifying companies whose interests and values align with Marsden and creating mutually beneficial deals. Tom is a Certified Building Service Executive through the Building Service Contractors Association International (BSCAI). He is a past Board President of the BSCAI, and in 2019, Tom was awarded the James E. Purcell Leadership Award by the BSCAI for his long-term service to the building service contracting industry and the BSCAI. Tom earned his BA at Ohio State University.
Jerry Langlois, Area Vice President Negotiations, Scotwork North America
Sharpen Your Pencil
Jerry Langlois has more than 25 years of experience as a sales executive, entrepreneur, and behavioral change agent. He’s served on the Boards of the Northern New Jersey chapter of the American Society for Training and Development as well as Direct Hope in Houston, TX. Prior to joining Scotwork, he facilitated training for the entire staff of hiring managers at Merrill Lynch, dramatically increasing their performance around hiring top talent. He also has experience negotiating multimillion-dollar deals with multiple stakeholders and has traveled the globe working with Fortune 100-500 Companies transforming their team’s negotiating behavior.
One of Jerry's guiding principles is, “know your audience,” and he really means it. The musical theater vet was recruited to college on a dance scholarship. While there, he performed in iconic ballets such as The Nutcracker, Swan Lake and Sleeping Beauty. Playing different roles taught him a thing or two about connecting with audiences. “I consider it ‘Personality Dynamics 101.’ When negotiating, it’s not about you as much as it is, knowing what personality type is across the table or phone from you and adjusting your style to make the most out of every opportunity.”
Jerry is the devoted father of two daughters and constantly pursues his passion to help others with self-improvement. “I get to see people’s spirit light up and take flight the instant they learn something that will significantly change things for them, personally and professionally.”
John Ravaris, Founder, UVPsolutions
You're Unique - The Secret to Differentiation and Market Leadership
John has dedicated his career to marketing and sales leadership in the facility supply and service industry. His career has been defined by working within family-owned businesses, ranging from tens of millions to hundreds of millions in revenue John has been inspired by visionary leaders who emphasized client-centric strategies and drove exceptional revenue and profit growth. John was recognized by BSCAI with the Industry Service Award for his contributions.
John is the founder of UVPsolutions, a consultancy devoted to helping businesses create compelling, unique value propositions and build growth-enabled organizations. He holds a degree in Marketing from the University of Maine and an MBA from Saint Joseph’s University
Claudia St. John, SHRM-SCP, SPHR, Keynote Speaker, Bestselling Author, and the Founder and CEO of The Workplace Advisors™
Navigating the New Immigration Landscape - What To Expect and How To Prepare
Claudia St. John, SHRM-SCP, SPHR is BSCAI's HR and Workforce endorsed partner, a keynote speaker, bestselling author, and the Founder and CEO of The Workplace Advisors™, a leading HR consulting, recruiting, and training firm specializing in equipping businesses with the consulting support and people skills they need to grow. She is an SPHR (Senior Professional in HR), SHRM-SCP (SHRM Senior Certified Professional), and Certified Professional Behavioral Analyst who empowers organizations with evidence-backed insights, so they can navigate the evolving landscape of talent acquisition, engagement, and retention with confidence and foresight. Known as The Workplace Advisor™, she helps organizations zoom out, shift their mindset, and build businesses that lead their industry.