It is no surprise that in this age of historically low unemployment rates, filling vacancies is a challenge as is keeping employees engaged and safe from being lured away by competing employers. This presentation will explore some new trends and recruiting incentives to help BSCs attract new talent and strategies for improving employee engagement, retention, and lowering employee turnover. Participants will: • gather some tips and tricks for recruiting cleaning and office staff • explore affordable and effective ways to improve employee engagement and retention • walk away with at least three ideas for improving their hiring and engagement processes