Training is fundamental to an organization's success, as it cultivates a culture of dedication toward quality work and the assurance of meeting high-quality standards. Training sets the tone for an employee's work performance, creates seriousness about the expected outcomes and helps ensure the work meets the contracted requirements. Training establishes clear expectations for employees and standardizes desired outcomes, creating a safe work environment for all employees and building occupants.
Effective training commences even before an employee begins their on-site responsibilities, often starting during the interview and onboarding processes. Think about how an employee is trained on 1) where to report for work, 2) how to contact their supervisor and 3) how to clock in for their shift. During this crucial period, employees gain insight into their job expectations and their role in fostering customer and organizational success.
Comprehensive training includes initial reporting procedures, communication with supervisors, timekeeping and customer service protocols. It not only promotes employee engagement, retention and success, but also fosters a positive work environment and enhances employee confidence. Ultimately, effective training is integral to the implementation of a robust quality assurance program.
How Does Training Impact Employees?
Training an employee not only demonstrates that you care about their success, but it also directly contributes to their potential for promotion, recognition and incentives. Additionally, effective training provides employees with more opportunities and fosters a culture of connectedness. A top-notch training program equips your employees with the knowledge and confidence to produce high-quality work consistently.
How Does Training Impact Employee Success Rates?
Employees who have received proper training tend to stay with an organization for a longer period, leading to improved work quality. This improved work quality reduces the need for rework to fix subpar performance. The need for rework can lead to frustration among both employees and customers. Employee frustration may lead to job dissatisfaction and ultimately result in higher employee turnover.
How Does Training Impact Customer and Company Success?
A great training program will lead to higher employee retention and lower turnover. This has a positive impact on recruiting costs, background checks, drug testing and overtime expenses. Moreover, the greatest impact is the predictable quality of service provided to our customers. By offering clean and safe service, we can build customer loyalty and create growth opportunities.
How to Train … the Trainer?
Understanding how adults learn and employing visual, auditory and kinesthetic methods is crucial for successful training. Preparation, knowing the audience and material and conducting training in a controlled environment are essential. Consider various resources to facilitate comprehensive training for your teams. An internal trainer or training department is a viable resource. Additionally, reputable equipment and chemical manufacturers within the janitorial industry can provide valuable training resources.
What Is Best in Class Training?
An effective training program includes the initial 90 days, specific skill set training, and a well-structured plan that is consistently followed with assigned responsibilities. It's important to access training materials from various sources and follow up with hands-on demonstrations.
Different methods of information acquisition have varying levels of learning retention:
- 10% from reading
- 20% from hearing
- 30% from seeing
- 40% from seeing and hearing
- 50% from discussing
- 70% from experiencing
- 90% from teaching, using the tell, show, do, review method
Remember this recommended breakdown of the teaching method:
- Tell (Auditory): 20%
- Show (Visual): 30%
- Do (Active Participation): 70%
- Review (Teaching Others): 90%
A well-executed employee training program can have a significant impact on an organization's success, from employee engagement and retention to reduced costs and improved efficiency. It sets the tone for the organization's culture and ensures that employees are well-prepared to deliver high-quality service to customers, ultimately contributing to the organization's growth and success.
The Results of an Effective Training Program
An effective training program is crucial for achieving numerous positive outcomes in the workplace. It can lead to increased employee engagement, reduced turnover and rework, enhanced quality, improved efficiency and elevated morale. However, one of the most significant outcomes is the attainment of high-quality standards, resulting in satisfied customers and positioning the organization for growth.