Chase Carlson is president of Pioneer Building Services. He has served as president of the Mid Atlantic Chapter of BSCAI, and is serving as a national Board of Director for the association. He graduated from Brigham Young University with degrees in facilities and property management and business management, and has occupied a number of positions within the BSC industry.
- How did you get your start in the BSC industry?
From the time I was in middle school all the way through high school, I was window washing, car detailing, landscaping and maintaining buildings. My passion for “service” led to a degree in facility and property management from Brigham Young University. Coincidently, I met my wife while attending BYU and soon discovered that her dad was a founder/principal of a small BSC out in Washington, D.C. During the summers of my undergraduate work, I worked with Pioneer at night as a special projects technician. After graduating, I was hired by my father-in-law as a quality assurance manager overseeing the experience of their entire client base. Fast forward eight years: We’ve successfully completed a succession plan allowing my father-in-law to transition to chairman of the board for Pioneer and for me to step up as president of Pioneer.
- What changes or trends do you suggest professionals in this space keep an eye on in the year ahead?
While robotics is a hot topic that is buzzing in nearly every industry, I feel that the cost of that technology will take longer to make a significant splash for BSCs. What we are focused on are technologies that impact the customer experience (our processes and service delivery) on a daily basis. That may be through project management, human capital management, reporting or other avenues that allow you to differentiate yourself from the competition.
- What do you value most about your BSCAI membership?
Personal and corporate brand enhancement. BSCAI is a platform by which individuals and companies not only show their commitment to the industry but partner together to create standards of excellence and advance the industry as a whole. Networking with first-class professionals from other companies is a huge advantage to share best practice and create synergistic opportunities.